Frequently Asked Questions
Everything you need to know about your Ambi Jewelry experience.
What materials are used in Ambi Jewelry pieces?
We use high-quality materials including 18k gold plating over sterling silver, surgical-grade stainless steel, and ethically sourced gemstones to ensure durability and shine.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's luster, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place, preferably in the Ambi pouch provided with your order.
What is your shipping policy and delivery timeline?
We offer free standard shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days.
Can I return or exchange an item if I change my mind?
Yes, we offer a 30-day return policy for unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
Do you offer a warranty on your products?
Every Ambi Jewelry piece comes with a 1-year limited warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and offer interest-free installments via Klarna and Afterpay.